Services are predominantly rendered individually by order and are – in contrast to the most non-cash benefits – not storable. This fact requires coordinated business processes and competent employees from the service enterprises.The game Service World simulates the business processes in a simplified set up service enterprise. Compete successfully in the competition!
The simulation teaches business know-how and process-oriented thinking designed for employees and managers of service companies.
Benefits:
- Conciliation of economical fundamentals
- Strengthening of entrepreneurial thinking of the employees
- An atmosphere of departure occurs; economic makes fun; concrete measures for the enlargement of the success of the company are defined
- Beside the skills, the ambit-spanned thinking and action is encouraged
Business simulations transfer knowledge in a sustainable and interesting way, so that the participants will have a lasting memory.
Content:
- Fundamentals of economics
- Balance Sheet
- Profit and loss statement
- Cash flow and liquidity
- Concrete actions to increase the company’s success
- Trans-sectoral thinking will be improved
Initial situation
In front of you is the model of a service company. In the past this company was very successful and profitable. The situation has changed in the last couple of years. Competition has become increasingly more difficult, causing a decrease in economic results.
As the Chairman of the board of directors, it is up to you to implement measures to help Service World get its business back on track.